Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Poppy Scents. We aim to process and dispatch your order as quickly and safely as possible.
Order Processing
Orders are normally processed within 1–2 working days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will be processed on the next working day.
During busy periods, promotions or product launches, processing times may occasionally be longer.
UK Delivery
We currently offer delivery throughout the United Kingdom.
Estimated delivery times are calculated from the date your order is dispatched, rather than the date the order is placed.
Standard Delivery: Approximately 2–4 working days after dispatch.
Where tracking is available, your tracking information will be sent to the email address or contact details provided with your order.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or peak seasonal periods.
Shipping Costs
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free or discounted delivery as part of a promotion. Any applicable offer and its conditions will be displayed on our website.
Incorrect Shipping Address
Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.
If you notice an error in your delivery address, please contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check any tracking information provided and contact us so that we can assist you.
Where appropriate, we may need to investigate the delivery with the relevant courier before determining the appropriate resolution.
Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible after delivery. Please include your order number and clear photographs of the parcel, packaging and affected product(s) so that we can investigate.
Returned or Undeliverable Parcels
If a parcel is returned to us because the delivery address supplied was incorrect or incomplete, or because delivery could not be completed, additional postage charges may apply if you request the order to be resent.
International Shipping
Unless international delivery is specifically available as an option at checkout, orders are currently shipped within the United Kingdom only.
Contact Us
If you have any questions regarding your order or delivery, please contact Poppy Scents through the contact details provided on our website.
Poppy Scents
www.poppyscents.com
This Shipping Policy does not affect your statutory rights under UK consumer law.