Terms of service
Terms of Service
Last updated: August 2026
Welcome to Poppy Scents. These Terms of Service explain the terms that apply when you visit our website or purchase products from us.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before completing your purchase.
1. About Us
Poppy Scents is an independent fragrance retailer offering perfume and fragrance oil products.
Throughout these Terms, “we”, “us” and “our” refer to Poppy Scents. “You” and “your” refer to anyone visiting our website or purchasing from us.
2. Our Products
We take reasonable care to ensure that our product descriptions, fragrance notes, photographs, sizes and other information are accurate.
However, product colours, packaging and appearance may vary slightly due to lighting, photography, individual screen settings, manufacturing variations or packaging updates.
Fragrance is also subjective. How a fragrance smells, develops or performs may vary from person to person.
3. Inspired Fragrances
Some Poppy Scents products may be described as “inspired by” well-known fragrances.
These references are used only to help you understand the general fragrance profile, scent family or character of our products.
Poppy Scents is an independent brand and is not affiliated with, endorsed by, sponsored by, licensed by or associated with any designer fragrance house or trademark owner referenced on our website, unless we expressly state otherwise.
All third-party trademarks and brand names remain the property of their respective owners.
Our products are Poppy Scents fragrance products and are not represented or sold as original designer products.
4. Product Use and Sensitivities
Please use our fragrance products in accordance with any instructions provided with the product or on our website.
Individual reactions to fragrance ingredients can vary. If you have known allergies or sensitivities, please review the available product and ingredient information before use.
Where appropriate, we recommend carrying out a small patch test before applying a new fragrance oil more widely to your skin.
Discontinue use if irritation occurs.
Products should be kept out of reach of children and should not be ingested.
Information provided on our website is not intended to constitute medical advice.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products. Your order remains subject to acceptance by Poppy Scents.
We may refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be authorised;
- we reasonably suspect fraudulent activity; or
- we are unable to fulfil the order.
If we cancel an order after taking payment, we will issue an appropriate refund.
6. Prices and Payment
All prices are displayed in Pounds Sterling (£) unless otherwise stated.
Any applicable delivery charges or other costs will be shown during checkout before you confirm your purchase.
Our prices may change from time to time. A price change will not normally affect an order that we have already accepted.
Payment must be made using one of the payment methods available at checkout.
7. Discount Codes and Promotions
From time to time, we may offer discount codes, special offers or other promotions.
These offers may have additional conditions, including expiry dates, minimum spending requirements or exclusions relating to particular products.
Unless otherwise stated, promotional codes cannot be combined.
We may withdraw or amend a promotion where reasonably necessary. This will not affect orders already completed using a valid promotion.
8. Delivery
Orders will be delivered according to the delivery options and estimated times displayed on our website.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address when placing your order.
Please see our Shipping Policy for more information about processing, dispatch and delivery.
9. Cancellations, Returns and Refunds
Your rights to cancel an order, return a product or request a refund are governed by applicable UK consumer law and our Returns and Refund Policy.
Nothing in these Terms is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.
If a product is faulty, damaged, not as described or otherwise does not meet your statutory rights, please contact us so that we can address the issue appropriately.
10. Website Information
We take reasonable care to keep the information on our website accurate and up to date.
Occasional errors may nevertheless occur, including typographical errors, inaccurate product information or incorrect pricing.
If we discover an obvious error affecting an order you have placed, we will contact you and take reasonable steps to resolve the issue.
11. Intellectual Property
Unless otherwise stated, content belonging to Poppy Scents, including our brand name, product names, logos, graphics, photographs, written content and original designs, belongs to Poppy Scents or is used with appropriate permission.
You may not reproduce, distribute, modify, commercially exploit or otherwise use our protected content without our prior written permission, except where permitted by law.
12. Acceptable Use
You must not use our website:
- for unlawful or fraudulent purposes;
- to transmit malicious software or harmful code;
- to interfere with the operation or security of our website;
- to attempt to gain unauthorised access to our systems; or
- to infringe the rights of Poppy Scents or any third party.
We may restrict access to our website where reasonably necessary to protect our business, customers or systems.
13. Third-Party Services
Our website may use services provided by third parties, including payment processors, delivery providers and e-commerce technology providers.
When you interact with a third-party service, that provider’s own terms or privacy policies may also apply.
We are not responsible for third-party websites or services that operate outside our control.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer protection legislation.
To the extent permitted by law, Poppy Scents will not be responsible for losses that were not reasonably foreseeable when the contract was formed.
If you purchase from us as a consumer, these Terms do not affect your statutory rights.
15. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Please read our Privacy Policy for further information about how we collect, use and protect your personal information.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements.
The version of these Terms displayed on our website when you place an order will generally apply to that purchase.
17. Governing Law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections that apply where you live.
Nothing in these Terms prevents you from exercising rights available to you under applicable consumer law.
18. Contact Us
If you have any questions about these Terms or an order you’ve placed, please contact us using the contact information provided on our website.
Poppy Scents
www.poppyscents.com